Serval: AI-native IT service management software
ITSM for the AI era
Automate the help desk, onboarding/offboarding, JIT access, and more. Serval combines the magic of AI with enterprise-grade security and governance.
Get to know Serval
When Automation is Effortless,
IT Teams Thrive
Once we switched over to Serval, we were able to complete over 50% of our incoming requests automatically.
Vernon Man
Head of IT
How it works
AI-Native ITSM
Serval is a unified help desk, access management, and automation platform with a built-in AI agent workforce. Deploy AI agents to automate the most challenging help desk requests, build enterprise-grade workflow automations, and surface actionable insights.
Capabilities
Resolve Requests
Automate your help desk. Provision access, answer questions, and handle the full range of employee requests via Slack, Teams, email, or web portal.
Access Requests
Serval automates access requests for any app, resource, or role. Customize your access policies, approvals, and provisioning flows.
Build Workflows
Automating a task forever is easier than doing it manually once. Describe your workflow in natural language and Serval does the rest.
Transform Ticketing
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A complete AI-native ticketing system your team will love.
Manage Access
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Frictionless access requests. Request access to apps or roles in natural language, or make requests directly in Serval's access catalog.
Manage Assets
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The central hub for every asset. Real-time visibility, automated context, and seamless syncing across your entire stack.
Built for Enterprise
Flexible Deployment
Choose cloud-hosted, hybrid, or fully self-hosted deployment options to fit your organization’s infrastructure and security requirements.
Governance
Configure API scopes, manage workflow permissions, and add approval procedures for workflow runs or configuration changes.
Scalability
Manage workflows, guidance, and configurations as code within your Git repositories for version control and collaboration.
Compliance
Serval complies with SOC 2, HIPAA, and GDPR frameworks, and provides auditor-friendly logging capabilities with SIEM integration.
Secure by Default
- Multi-step approvals for workflows and access requests.
- Workflow automations as code for full transparency.
- Data encrypted both in transit and at rest.
- Detailed audit logs with SIEM integration.
Automate anything, everything
App Integrations
- Okta
- Github
- OpenAI
- Vanta
- ServiceNow
- Vercel
- Jira
- Calendly
- And more over multiple integrations.