Resolve Help Desk Requests

Serval automates nearly all requests. Everything from device troubleshooting, just-in-time access requests, password resets, email configuration, and more. Automate incoming requests from Slack, Teams, email, web portal, or even phone calls.

Ask the Help Desk Anything,

Serval Automates the Response

Just-in-Time Access Requests

Securely grant just-in-time privileged access, with built-in approvals as needed.

Knowledge Base Questions

Multi-Step Requests

Automatic escalation and routing

If a workflow requires human escalation, Serval tags, assigns, and delivers all details for fast approval or resolution.

Capture context for escalation

Ensure escalations arrive with all the details needed for quick resolution.

Tag and route to the right team

Tags the appropriate owner and sends them a message so nothing falls through the cracks.

Every request tracked. Every user heard.

Serval ensures every help desk request is logged, acknowledged, and followed up, so employees know that help is on the way.

"Now, even if I’m on vacation, employees still get a response. They feel like they’re heard and their requests aren’t just disappearing into the void."

Jonathan Hoium

IT Specialist, Pacaso

Customize and Configure the Help Desk

Around Your Company’s Processes

Request help from your preferred channel

Serval can automate requests from any channel, and can optionally sync all data into third-party ticketing platforms.

Ingest Knowledge Base documents

When a request is submitted, Serval automatically create and assigns owners, sets progress status and priority levels and more

Serval Suggestions

When a request is submitted, Serval automatically create and assigns owners, sets progress status and priority levels and more

Support Every Team

Our customers deploy Serval organization-wide. Security, HR, Operations, Finance, and other teams can build their own workflows and automate user requests in their preferred channels — all via a single, unified platform.

What will you build?