Serval ITSM software pricing: One platform fee, no surprises

Experience a pilot built around real results, with a dedicated deployed engineering team on the ground

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What You'll Experience

Phase 1

Meet

• Meet your dedicated deployment engineering team
• Connect your core integrations
• Introduce foundational automations

Phase 2

Build

• Identify your highest-value automation opportunities
• Build workflows tailored to your environment

Phase 3

Deploy

• Safely trial Serval with your end users
• Iterate on automations based on real usage

Phase 4

Optimize

• Explore cross-company use cases
• Audit and refine your configuration

50% of your tickets automated. Guaranteed.

Product Overview

ITSM

• AI-native ticket resolution
  Automatically classifies, diagnoses, and resolves tickets using Serval’s LLM-native reasoning engine to reduce resolution time and manual triage.

• Manage all automated and escalated tickets in one place
  Unified workspace for both AI-handled and human-escalated issues to eliminate tool switching.

• View, sort, filter and edit tickets
  Intuitive interface to manage high volumes of tickets with intelligent sorting and filtering.

• Seamless syncing with third party ticketing systems
  Bi-directional sync with systems like ServiceNow, Jira, and Zendesk ensures context consistency.

• Co-pilot for escalated tickets
  AI co-pilot provides recommended next steps, relevant context, and automations for faster resolution.

• Advanced analytics via dashboards
  Real-time analytics highlight automation rate, SLA performance, and root cause patterns.
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Access Management

• Customizable policies
  Define access rules and policies aligned with least-privilege and compliance frameworks.

• Just-in-time access provisioning with automated deprovisioning
  Reduces standing permissions and risk by granting time-bound access automatically.

• Customize any type of approval workflow including multiple approvers
  Supports complex governance workflows across security, IT, and compliance teams.

• Flexible access provisioning
  Adapts provisioning logic to any business rule or security model.

• Manual provisioning
  Blends automation with human-in-the-loop approval for sensitive cases.

• SCIM provisioning
  Integrates easily with identity providers for continuous lifecycle management.

• Custom provisioning workflows (via API, Terraform)
  Uses code or APIs to automate custom access patterns across hybrid environments.

• Access profiles to limit who can request access
  Restrict which users or groups can initiate specific access requests to enforce least privilege and compliance.
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Help Desk

• Conversational AI-native user chat
  Natural language interface powered by Serval’s reasoning engine to handle IT requests conversationally.

• Answer knowledge base questions
  Searches enterprise documentation and past tickets for fast, contextual answers.

• Provide JIT access
  Dynamically provisions temporary access without manual IT involvement.

• Resolve complex requests
  Automates multi-step IT tasks like onboarding or software installs directly from chat.
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Workflows

• Build workflows with natural language
  Generates multi-step automations instantly from plain-English prompts.

• Edit workflows in code
  Provides full flexibility for engineers to refine logic or integrate with CI/CD pipelines.

• Edit workflows with natural language
  Updates automations conversationally without code or retraining.

• View workflow progress as it builds
  Displays real-time visualization of execution paths and dependencies.

• Deterministic multi-step workflows
  Ensures predictable, auditable workflow execution for enterprise compliance.
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Guidance

• Guidance to provide context around when to run workflows and run access provisioning
  AI surfaces the “why” and “when” for actions to improve decision accuracy and governance.

• Configure guidance around any combination of deterministic workflow or role provisioning
  Creates adaptive guidance rules based on context, role, and compliance policies.
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Integrations

• 30+ native integrations
  Provides out-of-the-box support for core IT, HR, and identity systems to accelerate setup.

• Full API access to all app integrations
  Enables advanced automation and orchestration across any system.

• Custom integrations to any app with APIs
  Builds new connectors to internal tools or legacy systems.
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Support

• Guided pilot
  Rapid onboarding with measurable automation outcomes.

• Dedicated deployment engineer
  Hands-on technical support ensures smooth adoption and workflow optimization.

• Guaranteed 50% automation rate
  Delivers proven reduction in manual IT workload with measurable ROI.

What will you build?
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