# Serval: The Freshservice alternative that resolves tickets, not just tracks them

Serval builds with real AI, scales with your business, and saves you from the cost of switching later.

## How we're different

Four reasons IT teams choose Serval over legacy ITSM and bolt-on automation.

###### Access management built in, not bolted on

Freshservice depends on external IdP integrations for privileged access. Serval combines ITSM and security in one platform — with just-in-time access requests, adaptive approvals, and a single audit trail.

###### AI-native workflows, no drag-and-drop

Describe what you need in plain English. Serval builds deterministic, multi-step workflows across any API — with self-healing, automatic error detection, and full flexibility. No integration team required.

###### Knowledge that stays fresh

Freshservice relies on manually maintained articles that go stale. Serval ingests from any knowledge base, applies IdP-based access controls, and surfaces patterns to suggest new automations.

###### Lower total cost of ownership

No extra module costs for AI features. No team of engineers to maintain automations. A 4-week free pilot with a dedicated forward-deployed engineer that proves ROI before you commit.

## What sets Serval apart?

Compare Serval vs Freshservice

01

Access management built in, not bolted on

02

AI-native workflows, no drag-and-drop

###### Features

- Built-in privileged access management for JIT requests  
- Complex approval and authentication configuration  
- Approvals adapt as a user's role evolves  
- Single audit and governance trail for access  
- AI automations respect least-privilege and compliance constraints

03

Knowledge that stays fresh

- Resolve any team's questions through a single help desk  
- Knowledge base ingestion from any source  
- Secure, IdP-based access to knowledge base documents  
- Insights agent to discern patterns and suggest automations

04

Lower total cost of ownership

- All AI-native — no extra module costs for AI features  
- 4-week free pilot with forward-deployed engineer  
- Weekly feature releases and continuous improvement  
- No dedicated headcount to maintain automations

###### Features

- Build automations in natural language, no scripting  
- Build workflows across any API without an integration team  
- Installable workflows that fit into your existing system  
- Edit workflows with natural language or code  
- Self-healing workflows with automatic error detection

> "With Serval, I was able to build the workflow logic, guidance and approvals for an infrastructure automation in 2 hours. It would have taken me 3 months with Freshservice."

**Todd Thiel**  
Senior Manager of Enterprise Security, Together AI

What will you build?